What is elder financial abuse?

Elder financial abuse can be defined as someone you know using your funds or assets to your detriment. This could include: 

• Stealing, taking or ‘borrowing’ your money without your knowledge or consent and with no intent to pay back the money. 
• Forging your signature or impersonating you. 
• Misleading you or forcing you to sign a document. 
• Withholding or controlling your funds or preventing you from accessing your funds. 
• Using your money for purposes other than what you wanted. 
• Deceiving, coercing or unduly influencing you to change or sign a Will, Deed or Power of Attorney. 

Who commits elder financial abuse?

Unfortunately, elder financial abuse may involve family members. Or it could also be an acquaintance or a stranger that has befriended you. Families may sometimes enter into informal agreements which can unintentionally cause risks of abuse. Family members can pressure you into giving them money for their own benefit or to make decisions which aren’t best for you.

Relatives or close friends may also believe that they will, or should inherit assets or finances, and therefore feel a sense of entitlement to access your funds in advance. They may also feel the need to protect their inheritance (or perceived right to an inheritance) from expenses incurred by you, even if these are necessary for your wellbeing, such as the cost of aged care.

Your abusers may begin with honest intentions but later engage in abuse triggered by certain events, such as financial stress, family conflict, gambling, drug, alcohol abuse or other addiction issues.

In any case, elder financial abuse is never acceptable. There are steps that you can take to help protect yourself and it’s important to be aware of the warning signs and act when you feel something may not be right.

What are the warning signs that I may be experiencing elder financial abuse?

It may not always be clear if you are the victim of elder financial abuse. Below are some warning signs to look out for:

• Absence of mail such as bank statements.
• Unexplained transactions on your accounts such as withdrawals.
• Being coerced into making decisions that may not benefit you, for example, early withdrawal of a policy.
• Pressure to make changes to a Will, Power of Attorney or giving some one third-party access to your accounts.
• Feelings of isolation or experience of threatening behaviour. 

What can I do to protect myself?

To help you protect your financial future, create a support network to help you when you may not be able to deal with your financial affairs.

Choosing people you can trust, who have your best interests at heart and the right capabilities is very important. People you can consider are:

• Friends and family
• Legal advisers
• Financial advisers
• Accountants

You can also take the following steps to protect yourself:

• Stay in touch with people you trust, and don’t be afraid to talk about any concerns you may have.
• Learn to recognise and avoid scams.
• Regularly check account statements for any transactions you do not recognise.
• If you lend money to someone, make a written note and plan of repayment with them.
• Never sign documents you don’t understand.
• If you can, get independent and confidential legal or financial advice.
• Ask someone you trust to check that the person managing your financial affairs is doing so in your best interest.

Why is it important to Challenger?

Many of our customers rely on us to provide a secure income stream in retirement, and in many cases for their lifetime. Challenger knows the implications that elder financial abuse can have on our customers, and we want to help if our customers are experiencing it. 

We understand that coming forward with information about elder financial abuse is difficult, and a personal complex issue, and we will treat any information you provide us confidentially.

Who can I contact if I suspect I am being taken advantage of?

At Challenger we are here to protect and support our customers. We know how hard it can be to tell someone about abuse, particularly if you have a relationship of trust or you depend on your abuser. If you have any concerns regarding your Challenger policies and accounts please give us a call on 13 35 66  Monday to Friday, from 8am to 6pm AEDT.

There are also many organisations that can support you if you think you are experiencing elder financial abuse: